Returns and refund

FanHub Home is committed to providing our customers with high-quality ceiling fans that meet their expectations. However, we understand that sometimes a product may not meet your needs or expectations. That's why we offer a 5-day full money refund policy for all ceiling fans purchased through our website.

Refund Policy:

1. If you are not completely satisfied with your purchase, you may return the ceiling fan in its original, mint condition within 5 days of receipt for a full refund.

2. The fan must be returned in its original packaging, with all components and accessories included. Any scratches, dents or other damage to the fan or its packaging will void the refund.

3. To initiate a refund, please contact our customer service team at contact@fanhubstore.com or call us at Mobile/WhatsApp: +6010-669 2572 | Fixed line +607-556 4255. Our team will provide you with further instructions on how to return the fan.

4. Once we receive the returned fan and confirm that it is in its original, mint condition, we will process your refund. Please note that the refund will be issued to the original payment method used for the purchase.

5. We are unable to refund shipping and handling fees, and the customer will be responsible for the cost of return shipping.

6. If the product is received in damaged condition, it will not be accepted for refund.

We value our customers and are committed to providing excellent service and high-quality products. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.